POSTMART POLICIESMarketplace rules for buyers, sellers and operations.
These pages are wired into the product so launch teams have a clear baseline for review, seller onboarding and customer support.
Terms of UseBuyer accounts, orders, payments, acceptable use and platform rights.Privacy PolicyIdentity, orders, support, analytics, retention and deletion requests.Returns and RefundsReturn windows, QC, refunds, exchanges, abuse controls and exceptions.Cancellation PolicyWhen buyers, sellers or Postmart may cancel an order and how refunds are handled.Shipping PolicyServiceability, delivery attempts, NDR, RTO, COD and tracking.Seller AgreementSeller onboarding, catalogue duties, fulfilment, fees, settlements and compliance.Need help with an order or account?Use the Help Centre or sign in to create a support case. Grievance-officer details must be configured and legally approved before public launch.
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