Cancellation Policy
Effective: 28 August 2026. Buyers may request cancellation before a seller order is dispatched. Eligibility is evaluated per seller suborder because products in one checkout may be fulfilled separately.
Buyer cancellation
Sign in, open the order and use the cancellation action while it is available. A reason is required. Address, size, colour or payment changes may require cancelling the eligible line and placing a new order.
Seller or Postmart cancellation
A seller may cancel when inventory or fulfilment fails. Postmart may cancel for failed payment confirmation, unserviceable or incomplete addresses, fraud or safety risk, seller-policy breach, unavailable logistics or another lawful operational reason.
Refund treatment
Captured prepaid amounts are refunded to the eligible source after cancellation is accepted. Promotion benefits may be reversed. Processing time depends on the payment provider and bank.
Concurrent dispatch
If dispatch completes before the cancellation transaction is accepted, cancellation will fail safely and the applicable return policy will be shown instead.