Returns, Refunds and Exchanges

Return eligibility is product specific and is shown at purchase. Most launch categories support a seven-day return window for wrong, damaged or materially different products.

Return conditions

Products must be unused, complete and returned with original packaging, tags, accessories and identifiers. Damaged or wrong-item claims may require photo evidence before pickup.

Quality check

Every return can go through pickup verification and warehouse or seller QC. If QC passes, Postmart initiates the eligible refund. If QC fails, the item may be returned to the buyer or escalated for review.

Refund amount

Refunds are limited to the actual net amount paid for the returned line, after discounts, coins, delivery charges and any applicable return fees. Partial returns are refunded proportionally.

Exchange

Exchange is subject to product policy, seller stock, serviceability and QC result. If exchange is unavailable, Postmart may convert the request to a refund where eligible.

Abuse controls

Postmart may limit returns or COD eligibility for repeated false claims, refusal patterns, product tampering or policy abuse.